How can we help you?

Technical Issues

  • How do I access the ACS Institute? Do I need any special software?

    There is no special software needed to access the ACS Institute. The ACS Institute can be accessed via institute.acs.org

  • What are the supported browsers and versions?

    • Microsoft Edge
    • Safari (latest version)
    • Chrome  (latest version)
    • Firefox  (latest version)

    * Popup Blockers must be turned off
    * JavaScript and Cookies must be enabled

Registration & Purchases

  • Registration & Fee/Payment Information

    Prepayment is required to confirm your registration. We accept registrations online, by phone, and mail. A credit card number, check, or printed government training form is required to process a registration. We accept VISA, MasterCard, American Express, and Discover cards.

    If we have not received payment prior to the course start date, you will not be able to attend the course. If you wish to pay your registration at the course location, we require a credit card to process the registration.

    In-person course fees include tuition,  a copy of a course manual, and a continental breakfast each morning. Fees do not include hotel rooms or any additional travel expenses. Online Live fees include tuition, a copy of the slide deck, and access to the recorded sessions. 

    Unless otherwise noted on the course page, On-demand courses include lifetime access to the course content in your personal learner dashboard.

    Learners must be individually registered for courses. Multiple learners from one location are not permitted unless each person has been registered.  Violations of this policy will result in removal from the course without refund. Courses purchased by organizations are available during a defined subscription period.

     

  • Do I need to be a member of ACS to purchase the courses?

    While ACS membership is not required for purchase, being a member does provide you with a discount on many courses available for purchase on the ACS Institute. A select number of courses are available only to ACS members. Join ACS today to access member-only content.

  • How can I purchase courses for a group?

    If you’d like to purchase courses for a group, please contact institute@acs.org to discuss the variety of options that we have available for in-person, online live, and on-demand group sales.

  • Registration Deadlines

    Registration for on-demand courses is always available.

    Although there is no deadline for registering for in-person or online live courses, we urge everyone to enroll as early as possible because some courses fill quickly. If it is less than two weeks before the start of a course, please call our office at 202-872-4508 or email service@acs.org to confirm that space is available.

  • I didn’t receive a confirmation of my registration. How do I get it?

    Please contact service@acs.org or 202-872-4508 if you did not receive a confirmation email.

  • Cancellation Policy

    Anyone who has registered for an in-person or online live short course, but cannot attend, should contact us immediately. To receive a refund, minus a $50 administration fee, registrants must contact us at least 10 business days before the start of the course. An alternate may also be appointed to attend the course up to the last minute if the original registrant cannot attend.

    If ACS cancels an in-person or online live course for either low enrollment or instructor illness, ACS will provide you a full refund on your course tuition or a transfer to a different course. If you are an ACS member at the time of enrollment, ACS will also offer you a $250 discount on a future course if you re-register within one (1) month for an in-person short course occurring within twelve (12) months of the cancelled course start date. Registrants of cancelled courses will be notified as soon as the decision has been made. Unfortunately, we cannot reimburse for travel expenses purchased prior to the decision to cancel. We encourage registrants to hold off purchasing airline tickets until four weeks prior to the course start date.

     

  • Refund Policy

    If you are not satisfied with the courses, please email institute@acs.org with your name, email address associated with the purchase, and justification for seeking a refund. Refunds are considered on a case by case basis.

Course Information

  • How do I browse all course offerings?

      Go to Course Catalog by using the Explore menu and selecting “Browse Learning Opportunities”. Here you can see a comprehensive list of courses and use filters to streamline your search.

  • How can I view my purchased courses?

    Based on the courses you purchase, it may be necessary to navigate to  both learning platforms supported by the ACS Institute – ACS Learning Center and ACS Institute Learning Hub. Log in with your common ACS ID to access your purchased courses on the respective platforms.

  • How do I access my courses?

    While purchasing your programs, please be aware of what learning platform your courses will be on. Currently there are two learning platforms that host the ACS Institute learning content. You can log in to both with your ACS ID and password.

    If your courses are on the ACS Institute Learning Hub, you can access your content by going to the URL here. Once you log in, you can access your courses through the ‘my courses and learning plans’ menu option.

    If your courses are on the ACS Learning Center, you can access your courses here: learning.acs.org.

  • Do on-demand courses work with screen readers?

    On-demand courses are best viewed on a computer, rather than a phone or tablet, and can be navigated differently depending on the screen reader used. With JAWS and Mac’s VoiceOver, navigation buttons such as “Play”, “Next”, and “Back” can be accessed with the screen readers’ Form Controls options. With NVDA, the navigation buttons, such as “Play”, “Next”, and “Back” can only be accessed by using the tab key to move to each button.

  • What are the different course formats/delivery methods available?

    There are multiple delivery formats for courses offered in the ACS Institute. 

    • On-demand courses are available anytime, anywhere and can be started immediately after purchase. 
    • In-person courses are delivered at a specific date, time, and location. 
    • Online live courses allow registrants to meet live with an instructor online once-weekly over five or six weeks.
    •  

  • How long does a course last?

    Courses in the ACS Institute vary in length. Many of our courses are self-paced or on-demand and can be completed at your leisure. Please check the individual course description page for information about course length.

  • Can I retake the content after I finish?

    Unless otherwise noted on the course page, ACS Institute on-demand content does not expire and can be accessed at any time.

  • Am I required to take a course in the outlined order?

    Some courses require you to take the learning program in a specific order while others allow you to navigate freely through the content.

  • Can I print out slides or PDF materials?

    You can print out the PDFs attached to course materials for personal use only. You cannot print out or copy the materials contained within the slides.

  • How do I print my certificate?

    On each of the learning platforms, you can download your certificates to your laptop and print them directly from your device.

    To access your certificate on the ACS Institute Learning Hub, simply click on the ‘My Activities’ in the menu and select the ‘Courses’ tab on the left hand side of the page. Click on the badge icon under the score section to the right of the title of the course you have completed. Once you click on the icon, the certificate will download to your device. Simply open the file on your device and print it from your nearest printer.

    To access your certificate in the ACS Learning Center, navigate to the course page. On that page, scroll to the bottom of the page where you will see a badge icon on the left hand side. Once you click that icon, you will see a blue button “View certificate”. Click that button and the certificate will download to your device. Open the file on your device and print it from your nearest printer.

  • Do I earn credit?

    Some courses within the ACS Institute provide continuing education units. Please refer to the individual course description page for this information.

  • Can I propose a course for development?

       

    Yes, at the ACS Institute we are always seeking opportunities to expand our content and bring value to our community. Please submit your proposal to institute@acs.org and the review panel will contact you should your content be selected to pursue further after their quarterly review. In your email please include:

    • Your name
    • Organization
    • Title
    • Course name
    • Course description
    • If the program is intended to be in partnership with your organization.
    • Recommended subject matter experts 
    • Recommended reviewers
    • Is this course intended to be in-person/live online/on-demand?
    • Intended length of the program
    •  

Additional Queries

  • Where do I submit questions regarding the content?

    Should you have any questions surrounding the content on our platforms, please send them to institute@acs.org

Still need help? We are here to help!

Contact institute@acs.org